Gorilla Online and Gorilla Desktop use different subscription systems. Choose the product platform below to review the policies and terms that apply to your purchase.
Policies for browser-based Gorilla products.
Gorilla Scheduling Online and Gorilla Budgeting Online are governed by the Gorilla Studio Online Terms of Service, including subscription, billing, cancellation, account, and service terms.
Policies for Mac and Windows products.
Review renewal, cancellation, refund, subscription-pause, and purchase policies for Gorilla Scheduling Desktop, Gorilla Budgeting Desktop, the Gorilla Combo Pack, and related desktop products.
These policies apply to Gorilla Desktop subscriptions and related desktop products purchased through junglesoftware.com. Gorilla Online products are governed separately by the Gorilla Studio Online Terms of Service.
Gorilla Desktop Monthly, Quarterly, and Yearly subscriptions renew automatically unless canceled before the renewal date.
If your Monthly or Quarterly subscription auto-renews before you cancel, we do not offer refunds for that billing period. Please cancel your subscription before the renewal date if you do not want to be billed again.
You can cancel your subscription by selecting the Desktop Account button in the header of this website and managing your subscription from your account.
Annual subscriptions auto-renew after one year unless canceled before the renewal date. If an Annual subscription renews and you did not cancel in time, you have 48 hours to request cancellation and a refund, minus a $49 cancellation fee per license/seat.
To request cancellation of an Annual subscription within the 48-hour window, please email: cancel@junglesoftware.com
We cannot cancel your subscription by phone or chat. Please do not email support or sales to cancel a subscription.
If you are interested in receiving credit for the cancellation fee, please see: How to Receive Credit for the Cancellation Fee .
Since Gorilla Desktop is sold on a subscription basis, we do not offer refunds. We provide demos of our desktop products so you can try the software before purchasing, and we strongly recommend doing so.
Before purchasing, please make sure the product installs properly and works for your production needs. If you need help installing or launching the software, our support staff can help.
For support, please submit a support ticket or call:
(877) 497-3301 toll free within the United States
(818) 456-0719
Modern Mac and Windows security settings may require you to allow Gorilla access to your Documents folder. If access is not allowed during installation or launch, the software may not open properly.
For common installation and launch issues, please visit our FAQ page or contact us for assistance.
Koala Call Sheets is available separately for the Gorilla Desktop workflow and is not refundable after purchase.
The Gorilla Ratebook is now available online as a free resource. Ratebook integration for Gorilla Budgeting Desktop remains available separately. Gorilla Budgeting Online includes Ratebook integration with its plan.
Jungle Software no longer offers Transfer of Ownership service for Gorilla. If you no longer wish to use Gorilla Desktop, please cancel your subscription before the next renewal date.
