FAQ

Frequently Asked Questions

Installing

Once you receive the Download link, a .zip file will be downloaded to your Downloads folder.

After it downloads, unzip (or extract the file) by double-clicking it.

The installer will launch.

Follow the prompts on the screen and install Gorilla as shown in the root C:/ folder.

Go to your C:/ folder (Gorilla 6/Gorilla 6.x.x), or locate the shortcut on your hard drive and double-click the Gorilla icon.

If you are presented with warning dialog boxes, it could be that your anti-virus programs are too strict and are disallowing the install. Make sure you ALLOW your machine to install Gorilla.

The Gorilla 6 folder must have full READ and WRITE privileges assigned in order to launch properly.

Once you receive the Download link, a .zip file will be downloaded to your Downloads folder.

After it downloads, unzip (or extract the file) by double-clicking it.

Right underneath the .zip file you will see a .dmg file.

Double-click the .dmg file to mount the installer.

Drag the Gorilla 6 folder to the Applications folder, as shown in the installer.

Once complete, close the installer.

Go to your Applications folder (you can do this by selecting the Go pull-down menu on your computer and select: Applications).

Locate the newly installed Gorilla 6 folder and open it. Inside you will see another Gorilla 6 folder with a version (for example: Gorilla 6.9.6).

Open that. Locate the Gorilla icon and double-click it to launch Gorilla.6

Launching

Sometimes Macs change the permissions of files upon installing in the Applications folder. Gorilla, and other Jungle Software products needs full Read and Write Privileges in order to launch and run properly. Sometimes Macs change permissions on files and folders upon installation. So, to check the permissions, please follow these instructions:

Note: The instructions below use Gorilla as the application. If you are having this issue with Chimpanzee, StoryO, Koala Call Sheets, or The Gorilla Ratebook, the concept is the same

1. Go to your Gorilla 6 folder in your APPLICATIONS folder (if another product, go to that PRODUCT FOLDER in your APPLICATIONS folder).

2. Open this folder and locate the Gorilla 6.8.x folder (or different version). Again if this is a different product, go to that folder.

3. Select (click only once) on the Gorilla icon.

4. From the File pull-down menu select GET INFO.

5. On the bottom of the screen from the Sharing & Permissions section make sure all 3 Names are set to Read & Write.

6. Now go back to your Gorilla 6 folder (not the Gorilla 6.8.x one, but the Gorilla 6 folder in Applications).

7. Select the folder once.

8. Select File – Get Info again.

9. Then unlock the LOCK (bottom right).

10. Select the GEAR button with the little arrow on it (bottom right), and select “Apply to Enclosed Items”.

11. Then RESTART YOUR COMPUTER! This is important!

12. Then try launching the program.

If you still have issues, your Mac’s security settings are not allowing the APPLICATIONS folder to have Read and Write privileges, which is what is needed for Gorilla (or Chimpanzee, etc.) to run. Try moving or re-installing Gorilla onto the Desktop or another folder which has full Read and Write privileges.

This occurs on Windows systems when the DLL library is corrupt or is missing some files. Here are some possible fixes, but you should Google this error to find one that will work for you

If you receive this message upon launch, you have exceeded your installs allowed for the software, which is usually 2. If you are certain the software is only installed on 2 machines, please contact us. Sometimes an operating system upgrade can count as a new install. We can fix this easily, and clear an authorization so you can launch the software.

Offline Mode

If you work Offline often, you can disable the authorization message that pops up upon each launch (Gorilla 6.8.3 and above only). From the Project Manager screen, select the Extras pull-down menu, then select Register, then Authorize Module. On the bottom left-hand side check the box for Offline mode. You will have 30 days to authorize Gorilla either through the Internet button or if you are not online (or if there is an issue with our Authorization Server), manually, by contacting us by phone or e-mail with your Machine ID and Challenge Code.

Authorization Server Error

Another possibility is that there is an issue with our Authorization Server, which is rare. You can also set Gorilla into Offline mode if you are sure you are connected to the Internet and still receive this error.

To fix this, you need to change your Windows security settings. Select the START menu, and type: user account control settings.

Select the “Change User Account Control settings” option. Change the setting to: “Never Notify”.

You can change this setting back to where it was, AFTER you install and successfully launch Gorilla, Chimpanzee, or any other Jungle product.

Here is video that explains how to do this. Change Windows Security Settings

Loading

All schedule and budget files must be opened within the Gorilla or Chimpanzee program. A file cannot be double-clicked to open it.

Launch Gorilla or Chimpanzee first. If you see the schedule or budget listed in the Manager screen, then click it once to open. If the file is saved on your hard drive in another location (someone sent it to you or it is saved in another location), then click on the New or Load Schedule or Budget button, then select the Load Schedule or Load Budget button, then select the Load Schedule or Budget from Hard Drive button, and locate the file to load.

Here is video that explains how to do this.

Loading a Gorilla Schedule

To Load your Gorilla Schedule:

1. From the Project Manager screen, select the “New or Load Schedule” button.

2. Select the “Load Schedule” button.

3. If you saved your Gorilla Schedule file in the My Schedules folder, you will see it in this list.

4. Click it to load it.

5. If you did not save the file in the My Schedules folder (or if someone sent you the schedule), then click on the “Load Schedule from Hard Drive” button.

6. Locate the file and click OK.

For more info, here is a video:

Activation

Contact us to Deactivate the license on the dead (or stolen) computer.

Then download and install the software from our Downloads page. Your activation key will work.

Yes. With each purchase you get 2 activations. You can install and activate the software on up to machines (Macintosh and/or Windows). If you get a new computer and want to deactivate your old one, launch the software, and from the Extras pull-down menu select: Activate. You will have the option to Deactivate the license on that computer.

You can then go to the new or other computer, download and install the software and then Activate it.

You can install the software on 2 computers, either Macintosh, Windows, or both. If you would like more installs, please check out our Director, Producer, and Crew Packs.

Academic Licenses

We do! For information on single licenses, check out our Academic Pricing page.

If you are a school and are looking for a site license for your organization, please contact us through e-mail, online chat, or call us for a quote on 10 or more licenses.

Upgrading

With the introduction of Gorilla 7, we have introduced subscription pricing. You can purchase Gorilla on a monthly plan (cancel anytime) or a yearly plan which offers a lower overall cost. If you have a valid serial number for version 6, you may be eligible for a discount for the first year of your Gorilla 7 subscription. You will see this option upon checkout.

Gorilla 7 can read Chimpanzee schedules and budgets.

With the introduction of Gorilla 7, we have introduced subscription pricing. You can purchase Gorilla on a monthly plan (cancel anytime) or a yearly plan which offers a lower overall cost.

Purchase the subscription desired and you will be e-mailed a new activation key and download link for Gorilla 7.

There are over 50 new features in Gorilla 7 making it the best upgrade yet. Click here to see a List of New Features.

Saving

From the Project Manager screen, select the more button (…) next to the name of the schedule.

You have the option of saving to your Documents folder, the My Schedules folder (which is located in Gorilla 7/Saved Scedules/My Schedules), or a Dropbox or Cloud folder. You can also select the ‘Other’ button to choose a location on your hard drive to save the schedule file.

Gorilla saves your work automatically within the program. Saving as described above, is more of a backup of your schedule, but is recommended after each session.

For more info on saving, check out the following video:

Screenplay

Another option, if you are still having trouble, is to import your screenplay in the .sex file format, which is the export file format for Movie Magic Screenwriter.

Final Draft 12 and 11 can save to the .sex file format. For Final Draft 10 see below.

Movie Magic Screenwriter can export to the .sex file. To do this, open your screenplay in Screenwriter and from the File pull down menu select Export to Gorilla Scheduling. You can then import the .sex file into Gorilla or Chimpanzee.

If you need assistance converting your screenplay to the .sex file format, we can do it for you. Send us your .fdx file and in the Subject enter: Convert to .sex file.

Final Draft 10 cannot export to the .sex file format, but Final Draft Tagger can. This is a free program from Final Draft that comes with your Final Draft program. Open your screenplay in Final Draft Tagger and from the File pull down menu select Export to Schedule.

If certain items do not import into Gorilla from your .fdx file, check your screenplay formatting.

It is also important to format your screenplay properly for a successful import. Slug Lines must be tagged as Slug Lines (INT. HOUSE – DAY). Characters that have dialogue must be tagged as CHARACTERS, etc.

We have three short videos that explain how to properly format and import a screenplay into Gorilla/Chimpanzee.

Lesson 1: Preparing a Screenplay.

Chimpanzee supports the following industry-standard screenplay formats: Final Draft (.fdx file format), Movie Magic Screenwriter (.sex file format), Fade-In (.fdx file format), Writer Duet (.fdx file format).

If you are importing a .fdx file and are having problems, try importing one of our sample .fdx files to see if that file imports. If it does, then there is most likely a formatting issue with your screenplay. You have two options:

Option 1: E-mail your fdx file to us and we can check it. E-mail to: support@junglesoftware.com

Option 2: Convert your .fdx file to a .sex file (see FAQ for Movie Magic Screenwriter (.sex) import.

For more help, watch this video:

Gorilla 7 supports the following industry-standard screenplay formats: Final Draft (.fdx file format), Movie Magic Screenwriter (.sex file format), Fade-In (.fdx file format), Writer Duet (.fdx file format), Celtx (.fountain file format).

Gorilla 6 supports the following industry-standard screenplay formats: Final Draft (.fdx file format), Movie Magic Screenwriter (.sex file format).

See the above FAQ for which formats Gorilla accepts. However, if you do not have access to one of those file formats, we can convert your PDF screenplay to a FDX file which can then be imported into Gorilla Scheduling. Please e-mail the PDF script to us at support@junglesoftware.com. By request, we can also convert your PDF script into a Gorilla schedule.

Movie Magic

Movie Magic Scheduling saves in its own proprietary format. Because of this limitation on their part, schedules from Gorilla and Movie Magic Scheduling are not interchangeable.

You can import a screenplay from Final Draft (.fdx format) or Movie Magic Screenwriter (.sex) into Gorilla. So, if your Movie Magic schedule file initially imported a script in one of these industry-standard formats and you have the screenplay file in this format, you can import this into Gorilla Scheduling to get a head-start on your schedule

Movie Magic Budgeting saves in its own proprietary format. Because of this limitation on their part, budgets from Gorilla and Movie Magic Budgeting are not interchangeable. However, you can do a one-time export from Movie Magic Budgeting to a tab-exported text file and import that into Gorilla Budgeting. Below is a video tutorial explaining how to do this.

Sharing Projects

If you want to load a schedule from another Gorilla user, ask them to save the schedule in the Project Manager. By default it will save in the Documents/Gorilla Saved Files/Saved Schedules folder. Have them e-mail or use the cloud to transfer the file (it may be too large to e-mail). To load it into your copy of Gorilla, from the Project Manager, select the plus sign on the bottom right of the scheduling list (“New or Load Schedule”), then select the Load Schedule button and locate the file.

If you want to load a budget from another Gorilla user, ask them to save the budget in the Project Manager. By default it will save in the Documents/Gorilla Saved Files/Saved Budgets folder. Have them e-mail or use the cloud to transfer the file (it may be too large to e-mail). To load it into your copy of Gorilla, from the Project Manager, select the plus sign on the bottom right of the budgeting list (“New or Load Budget”), then select the Load Budget button and locate the file.

See above for how to share schedules and budgets with other users. The nice thing about Gorilla is that a schedule file is separate from a budget file. So one person can work on the schedule, while another works on the budget. There are also various sync features in Gorilla, such as sync schedule. You can also import items, such as breakdown sheets, elements, crew, etc. So, it is possible to import and export lots of data in this manner. If you just want someone to see the schedule, it’s best to save reports to PDF and simply e-mail the reports to other people in your production.

Take a Peek at Scheduling

Watch a short video and learn how easy it is to get started with Gorilla Scheduling.

Take a Peek at Budgeting

Watch a short video and learn how easy it is to get started with Gorilla Budgeting.

Tutorials

There are over 60 videos to help you learn Gorilla.

Get started right away!