FAQ

Frequently Asked Questions

Gorilla New Features

Gorilla Studio 8 boasts over a dozen new features including major Final Draft and Movie Magic updates and more. 

To see a video off both new Scheduling and Budgeting features, click here to Watch Now.

Gorilla 7 boasts over 60 new features and almost 6 years of development. It is the most ambitious release yet. Some highlighted budgeting features include undo last delete, new classic detail report including fringes, quick summary totals on top sheet, and more. Click here to see a List of New Features.

To see a video off both new Scheduling and Budgeting features, click here to Watch Now.

Installing

Make sure all rights and privileges are ALLOWED when installing Gorilla on a Mac. Watch this video on how to properly install Gorilla and Add-Ons on a Mac: Installing Gorilla, Koala Call Sheets & The Gorilla Ratebook.

If you still have “File cannot be found” when launching, you might have to manually set your security settings. Here is a video on how to do this: How to Allow Gorilla to Access Your Documents Folder on a Mac.

If you are having issues with starting up or if you have been instructed by Jungle Software to do a ‘clean install’ follow these instructions.

  1. Save all your schedules and/or budgets to your Documents folder.
  2. Quit Gorilla.
  3. Delete the folder Gorilla 8 in the path: Documents/Gorilla 8.
  4. Delete the Gorilla application in the path: Applications/Gorilla.
  5. Remove the Launch Gorilla from the dock (just drag it up to remove it).
  6. Remove FileMaker Pro plugins in the following path: Application Support/FileMaker/FileMaker Pro/19.0/Extensions.
    The Application Support is in the hidden folder: Library. From the Go pull-down menu, hold down the option key to display it. Delete ALL files in the Extensions folder.
  7. You can now download the latest version of Gorilla and install it. After installing, you can load your saved schedules and budgets from the Documents folder in the Project Manager.

If you are having issues with starting up or if you have been instructed by Jungle Software to do a ‘clean install’ follow these instructions.

  1. Save all your schedules and/or budgets to your Documents folder.
  2. Quit Gorilla.
  3. Go to Add/Remove Programs. Uninstall FileMaker Pro 19 (x64).
  4. Go to Add/Remove Programs. Uninstall Gorilla 8.x.x (or 7.x.x).
  5. Go to the Program Files directory. If there is a FileMaker Pro 19 folder there, delete it.
  6. Go to the Program Files directory. If there is a Gorilla folder there, delete it (the above step should delete it).
  7. If there is a Gorilla shortcut on the desktop delete it.   
  8. Go to the Documents folder. Delete the folder: Gorilla 8.
  9. You can now download the latest version of Gorilla and install it. After installing, you can load your saved schedules and budgets from the Documents folder in the Project Manager.

This is a common issue when Microsoft Defender is activated on your Windows computer with software that is not “well-known” even though the software and organization are are certified. Sound strange? It is… Please read on to understand that our software is SAFE to install.

According to Microsoft’s FAQ, its reputation-based SmartScreen filter “checks the files that you download against a list of files that are well known and downloaded by many people who use Internet Explorer. If the file that you’re downloading isn’t on that list, SmartScreen will warn you.”

We are signed with an OV (Organization Validation) Certificate.

With an OV certificate, SmartScreen reputation must be built organically, as users download and install your files. SmartScreen warnings may occur until enough software proves sufficiently popular with Windows users for SmartScreen to view it as “well known.”

Unfortunately, Microsoft does not publish guidelines on what constitutes enough downloads to eliminate SmartScreen warnings. Microsoft has also indicated in the past that signing code is a “best practice” that you “can follow to help establish and maintain reputation for your applications.”

So, if you receive a Do Not Install warning from Microsoft Defender, you have the option of ignoring this algorithm-based message and install the software.

If you are installing Gorilla on a Mac as an Admin User and want non-Admin (other users) who have User Accounts on the same Mac to access Gorilla, please watch this video: Installing on a Mac with Multiple User Accounts

Each User must have the Gorilla 7 folder in their Documents folder. This folder is installed only in the Documents folder of the user who is installing the software, so additional instructions are needed for other Users to launch Gorilla properly.

Launching Issues

Gorilla 7 or 8:

It is not uncommon to have permission errors on a Macintosh. If you receive a file not modifiable error, most likely your permissions need to be repaired.

To do this, Go to Finder > Applications > Utilities > Disk Utility. Select the disk on the left for which you want to repair permissions and click on First Aid > Run to start the process.

You can also try modifying permissions for the Gorilla files explained below for earlier versions of Gorilla.

Modifying Permissions:

Sometimes Macs change the permissions of files upon installing in the Applications folder. Gorilla, and other Jungle Software products needs full Read and Write Privileges in order to launch and run properly. Sometimes Macs change permissions on files and folders upon installation. So, to check the permissions, please follow these instructions:

Note: The instructions below use Gorilla as the application. If you are having this issue with Chimpanzee, StoryO, Koala Call Sheets, or The Gorilla Ratebook, the concept is the same

1. Go to your Gorilla 6 folder in your APPLICATIONS folder (if another product, go to that PRODUCT FOLDER in your APPLICATIONS folder).

2. Open this folder and locate the Gorilla 6.8.x folder (or different version). Again if this is a different product, go to that folder.

3. Select (click only once) on the Gorilla icon.

4. From the File pull-down menu select GET INFO.

5. On the bottom of the screen from the Sharing & Permissions section make sure all 3 Names are set to Read & Write.

6. Now go back to your Gorilla 6 folder (not the Gorilla 6.8.x one, but the Gorilla 6 folder in Applications).

7. Select the folder once.

8. Select File – Get Info again.

9. Then unlock the LOCK (bottom right).

10. Select the GEAR button with the little arrow on it (bottom right), and select “Apply to Enclosed Items”.

11. Then RESTART YOUR COMPUTER! This is important!

12. Then try launching the program.

If you still have issues, your Mac’s security settings are not allowing the APPLICATIONS folder to have Read and Write privileges, which is what is needed for Gorilla (or Chimpanzee, etc.) to run. Try moving or re-installing Gorilla onto the Desktop or another folder which has full Read and Write privileges.

On some occasions Mac users can get a “Permission Denied” error when launching Gorilla. This is usually because when installing access was not allowed to the Documents folder, therefore, Gorilla will not launch. First thng to do is to check your Privacy & Security Settings on your Mac.

Here is a video on how to do this: How to Allow Gorilla to Access Your Documents Folder on a Mac.

If you still have issues, here is another possible solution: Permissions Denied Error Video.

Upon installing Gorilla you are asked to “Allow Access to Documents Folder?” If you click “No”, you will not be able to launch Gorilla. Gorilla needs Read & Write privileges to your Documents folder to run. You can try to reinstall Gorilla and Allow Access. You must use the Clean Install [Macintosh] instructions in the Installing FAQ above.

After reinstalling, if Gorilla still launches FileMaker instead of Gorilla, your Mac still did not allow the Gorilla application to access the Documents folder.  You can fix this by going to Privacy & Security and selecting “Files and Folders” and making sure the Gorilla application (or the FileMaker application) is allowed access to the Documents folder.

Here is a video on some other possible fixes: Change Permissions for Gorilla 8 (or Gorilla 7) Folder.

If you are using iCloud and syncing your Desktop & Documents Folders (in System Settings / iCloud Drive), you will run into launching problems. The Gorilla 8 folder (or Gorilla 7 if you are using Gorilla 7) MUST be installed on your local Documents folder, not your iCloud Documents folder. For a detailed explanation of this watch this video: iCloud Syncing with Gorilla

To fix this, you need to change your Windows security settings. Select the START menu, and type: user account control settings.

Select the “Change User Account Control settings” option. Change the setting to: “Never Notify”.

You can change this setting back to where it was, AFTER you install and successfully launch Gorilla, Chimpanzee, or any other Jungle product.

Here is video that explains how to do this. Change Windows Security Settings

This occurs on Windows systems when the DLL library is corrupt or is missing some files. Here are some possible fixes, but you should Google this error to find one that will work for you

If you upgraded to Gorilla Studio 8 and every time you launch, Gorilla 7 is launching instead, you need to change the Upon Startup setting to launch version 8 instead of version 7. Watch this video to show you how to do this: Upgrading from Version 7 to 8.

If you receive this error upon launching Gorilla, you have one of two issues. Please check both.

  1. You need to set your Privacy & Security settings to allow Gorilla to launch (Macintosh). To do this, go to your Apple menu and select System Settings. On the left panel, select: Privacy & Security. In the main window, select: Files and Folders. In the list of applications shown, select the Gorilla Application (select the triangle to open the app settings). Set both locations to ON (Desktop Folder and Documents Folder — third one is Network Volumes if this option is available then also turn it on). Close System Settings and launch Gorilla.
  2. The other possibility is that you are saving your Documents folder to iCloud automatically. This “moves” your Gorilla 8 (or 7) folder to iCloud making it “not found” and, therefore cannot be launched. To fix this either a) download your Gorilla 8 (or 7) folder from iCloud BACK TO YOUR LOCAL DOCUMENTS FOLDER, or b) Stop syncing your Documents folder to iCloud. For a video explanation on how to do this see: iCloud Syncing with Gorilla.

If you are going to install Gorilla in a lab or student classroom on multiple Macs, watch this video on how to properly setup a Gorilla User Account.

Loading

All schedule and budget files must be opened within the Gorilla program. A file cannot be double-clicked to open it.

Launch Gorilla first. If you see the schedule or budget listed in the Manager screen, then click it once to open. If the file is saved on your hard drive in another location (someone sent it to you or it is saved in another location), then click on the New or Load Schedule or Budget button, then select the Load Schedule or Load Budget button, then select the Load Schedule or Budget from Hard Drive button, and locate the file to load.

Here is video that explains how to do this.

Loading a Gorilla Schedule

To Load your Gorilla Schedule:

1. From the Project Manager screen, select the “New or Load Schedule” button.

2. Select the “Load Schedule” button.

3. If you saved your Gorilla Schedule file in the My Schedules folder, you will see it in this list.

4. Click it to load it.

5. If you did not save the file in the My Schedules folder (or if someone sent you the schedule), then click on the “Load Schedule from Hard Drive” button.

6. Locate the file and click OK.

For more info, here is a video:

Stripboard

If your shoot dates are not in the proper order on your printed stripboard and do not match your stripboard on your screen, update your shoot days. To do this, go to Shoot Days and from the Shoot Days pull-down menu select Update Shoot Days > Update Shoot Days.

You can specify which fields to display and print on your stripboard by going to the customize stripboard screen. To get there, from the Stripboard screen, select the Edit pull-down menu, then select Stripboard Print Design. There is a video explaining how to use this feature. 

There is limited room on the board to display fields, especially long fields such as Synopsis. Use the Stripboard Print Design feature to adjust the length of your Synopsis and to allow more room for certain cells on your board. 

To get there, from the Stripboard screen, select the Edit pull-down menu, then select Stripboard Print Design. There is a video explaining how to use this feature. 

Activation

Contact us to Deactivate the license on the dead (or stolen) computer.

Then download and install the software from our Downloads page. Your activation key will work.

Yes. With each purchase you get 2 activations. You can install and activate the software on up to machines (Macintosh and/or Windows). If you get a new computer and want to deactivate your old one, launch the software, and from the Extras pull-down menu select: Activate. You will have the option to Deactivate the license on that computer.

You can then go to the new or other computer, download and install the software and then Activate it.

You can install the software on 2 computers, either Macintosh, Windows, or both. If you would like more installs, please check out our Director, Producer, and Crew Packs.

Academic Licenses

We do! For information on single licenses, check out our Academic Pricing page.

If you are a school and are looking for a site license for your organization, please contact us through e-mail, online chat, or call us for a quote on 10 or more licenses.

Upgrading

Gorilla Studio 8 is a FREE upgrade to all Gorilla 7 users. Go to the downloads page and download Gorilla Studio 8. Upon launch, follow the instructions to transfer your projects from Gorilla 7 to Gorilla Studio 8.

Instructions on How to install and launch Gorilla Studio 8 with Gorilla 7 installed (Macintosh)

Gorilla Studio 8 boasts over a dozen new features. Click here to see a List of New Features.

To see a video off both new Scheduling and Budgeting features, click here to Watch Now.

Saving

From the Project Manager screen, select the more button (…) next to the name of the schedule.

You have the option of saving to your Documents folder, the My Schedules folder (which is located in Gorilla 7/Saved Scedules/My Schedules), or a Dropbox or Cloud folder. You can also select the ‘Other’ button to choose a location on your hard drive to save the schedule file.

Gorilla saves your work automatically within the program. Saving as described above, is more of a backup of your schedule, but is recommended after each session.

Video: How to Save and Load a Gorilla Schedule

 

Gorilla saves all your work on your computer — nothing is saved in the cloud unless you save your schedules and budgets in your Dropbox or iCloud folder. If you want to cancel your subscription it is a good idea to save your schedules and budgets just in case you want to sign up at a later date to use Gorilla. If you do this, you have possession of your schedule and budgets files that can be loaded into an active Gorilla program.

Screenplay

Another option, if you are still having trouble, is to import your screenplay in the .sex file format, which is the export file format for Movie Magic Screenwriter.

Final Draft 12 and 11 can save to the .sex file format. For Final Draft 10 see below.

Movie Magic Screenwriter can export to the .sex file. To do this, open your screenplay in Screenwriter and from the File pull down menu select Export to Gorilla Scheduling. You can then import the .sex file into Gorilla.

If you need assistance converting your screenplay to the .sex file format, we can do it for you. Send us your .fdx file and in the Subject enter: Convert to .sex file.

Final Draft 10 cannot export to the .sex file format, but Final Draft Tagger can. This is a free program from Final Draft that comes with your Final Draft program. Open your screenplay in Final Draft Tagger and from the File pull down menu select Export to Schedule.

Video: How to import Movie Magic Screenwriter into Gorilla

If certain items do not import into Gorilla from your .fdx file, check your screenplay formatting.

It is also important to format your screenplay properly for a successful import. Slug Lines must be tagged as Slug Lines (INT. HOUSE – DAY). Characters that have dialogue must be tagged as CHARACTERS, etc.

We have three short videos that explain how to properly format and import a screenplay into Gorilla/Chimpanzee.

Lesson 1: Preparing a Screenplay.

If you are importing a .fdx file and are having problems, try importing one of our sample .fdx files to see if that file imports. If it does, then there is most likely a formatting issue with your screenplay.

The best solution is to use Final Draft’s Format Assistant to check your screenplay for formatting errors. This feature us available in Final Draft under the Tools menu.

Any blank dialogue or action line will most likely cause an import error. Final Drat’s Format Assistant will find and fix these errors.

If you still have problems importing:

Option 1: E-mail your fdx file to us and we can check it. E-mail to: support@junglesoftware.com

Option 2: Convert your .fdx file to a .sex file (see FAQ for Movie Magic Screenwriter (.sex) import.

Video: How to import a Final Draft screenplay into Gorilla Scheduling

Gorilla 7 supports the following industry-standard screenplay formats: Final Draft (.fdx file format), Movie Magic Screenwriter (.sex file format), Fade-In (.fdx file format), Writer Duet (.fdx file format), Celtx (.fountain file format).

Certain features (Page Count Import, Sync Screenplay, Display Screenplay and a few others) might not be available unless your are using Final Draft original .fdx files from the latest version of Final Draft.

See the above FAQ for which formats Gorilla accepts. However, if you do not have access to one of those file formats, we can convert your PDF screenplay to a FDX file which can then be imported into Gorilla Scheduling.

Video: How to import a PDF script into Gorilla Scheduling

You can also e-mail the PDF script to us at support@junglesoftware.com. By request, we can also convert your PDF script into a Gorilla schedule.

Movie Magic

With the release of Gorilla Studio 8, Gorilla can export breakdown sheets and tagged scene elements to a .fdx file which can then be converted to a .sex file for import into Movie Magic Scheduling.

Video: How to import a Gorilla Schedule into Movie Magic Scheduling

Movie Magic Scheduling saves in its own proprietary format.

You can import a screenplay from Final Draft (.fdx format) or Movie Magic Screenwriter (.sex) into Gorilla. So, if your Movie Magic schedule file initially imported a script in one of these industry-standard formats and you have the screenplay file in this format, you can import this into Gorilla Scheduling to get a head-start on your schedule

Movie Magic Budgeting saves in its own proprietary format. Because of this limitation on their part, budgets from Gorilla and Movie Magic Budgeting are not interchangeable.

However, you can do a one-time export from Movie Magic Budgeting version 10 (an .xml file) or Movie Magic Budgeting 7 (to a tab-exported text file) and import that into Gorilla Budgeting. 

Video: How to import a Movie Magic budget into Gorilla Budgeting

Sharing Projects

If you want to load a schedule from another Gorilla user, ask them to save the schedule in the Project Manager. By default it will save in the Documents/Gorilla Saved Files/Saved Schedules folder. Have them e-mail or use the cloud to transfer the file (it may be too large to e-mail). To load it into your copy of Gorilla, from the Project Manager, select the plus sign on the bottom right of the scheduling list (“New or Load Schedule”), then select the Load Schedule button and locate the file.

If you want to load a budget from another Gorilla user, ask them to save the budget in the Project Manager. By default it will save in the Documents/Gorilla Saved Files/Saved Budgets folder. Have them e-mail or use the cloud to transfer the file (it may be too large to e-mail). To load it into your copy of Gorilla, from the Project Manager, select the plus sign on the bottom right of the budgeting list (“New or Load Budget”), then select the Load Budget button and locate the file.

There are a few ways to have multiple people work on the same project. You need to figure out which method works best for your team/situation. The nice thing about Gorilla is that a schedule file is separate from a budget file. So one person can work on the schedule, while another works on the budget. You can save your schedule (or budget) for example, to a Dropbox folder, or iCloud folder, and have the other person access the same folder and then load the schedule or budget into their copy of Gorilla. See above for how to share schedules and budgets with other users.

There are also various sync features in Gorilla, such as sync schedule. You can also import items, such as breakdown sheets, elements, crew, etc. So, it is possible to import and export lots of data in this manner. If you just want someone to see the schedule, it’s best to save reports to PDF and simply e-mail the reports to other people in your production.

You cannot have multiple people work on the SAME schedule (or budget) at the SAME time. A schedule (or budget) must be saved and then loaded into an individual copy of Gorilla.

Subscriptions and Renewals

On the Jungle Software website (www.junglesoftware.com) select “My Account” in the top right.

Login to your account.

Then Select “My Subscriptions”.

Select the “View” button next to the Subscription you want to cancel.

On the next screen, click the “Cancel” button.

You will no longer be billed. You may use the software until the end of the last billing cycle. 

Review our Subscription/Cancellation Policy.

No. It is not possible to change from a yearly plan to a monthly plan. Re-subscribe to the monthly plan after your yearly plan has expired.

Although it’s possible to cancel a yearly plan midway through the term, the amount for the remaining portion of the term will not be refunded. You still have access to the software for the remainder of your subscription regardless, however, your subscription will NOT be automatically renewed.

For both yearly and monthly plans, the amount for the remaining portion of the term will not be refunded.

If you purchased Scheduling (or Budgeting) and want to upgrade to the Combo Pack, you can’t just purchase Budgeting (or Scheduling) — you need a unique Combo activation key. Contact us and we will guide you through the process of upgrading properly.

If you purchased the Monthly subscription and it auto-renewed before you cancelled, we do not offer refunds for the month. Please cancel your subscription so you will not be renewed for the next month. If you purchased the Annual subscription your subscription will auto-renew after one year unless you cancel the subscription. If you did not cancel before the auto-renewal date, you have 48 hours to cancel and we will refund the amount charged minus a $49 cancellation fee. Please e-mail cancel@junglesoftware.com within 48 hours. We cannot cancel your subscription by phone.

Take a Peek at Scheduling

Watch a short video and learn how easy it is to get started with Gorilla Scheduling.

Take a Peek at Budgeting

Watch a short video and learn how easy it is to get started with Gorilla Budgeting.

Tutorials

There are over 60 videos to help you learn Gorilla.

Get started right away!